This sounds like a really counterproductive system. Usually in age verification, you prove that you're over a certain age. 9 year olds don't have very many ways to prove that they're 9 years old. What's stopping the creeps from pretending to be younger than they are?
They automatically assign you to an age group based on AI/guessing/face verification. If you've been assigned to an incorrect group, you need to do KYC verification with ID.
My 9 year old got verified as 21+ somehow. He obviously doesn’t have a photo id, so there is no way to verify him as a child. Support refused to help. The whole system is insane.
Exactly, but it's pretty clear adults can work around the automatic assignment (being adult makes you much better at figuring out how to fool such profiling systems). And the verification with ID is only good for proving that you're old, i.e. to keep kids out of adult spaces. It's no good for keeping adults out of kids spaces.
nothing at all, because it's PR security theatre done out of desperation as their platform has been gradually revealed to be a machine that destroys children's lives
One thing is sure: if they can be fooled, adults will figure out a way to fool it. (Young enough children might not, but that doesn't help security). And once they're in, their child victims and their parents will be all the more likely to assume they're a child.